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| Wednesday,
March 12 | Fox Valley Technical College |
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| 'Quality'
in Customer Care |
| Carol
Hay -
Director of Call Centers, American Girl |
| Dean
Murzello -
Performance Leadership Center Consultant & Trainer, FVTC
- murzello@fvtc.edu |
| Cindy
Wright - Director of Quality, Alta
Resources |
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| Wednesday,
September 26,
2007 | Radisson Milwaukee W |
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| From
Diversity to Technology to Humor |
| Dr.
Michael Troyer - President of Strategic Management
Associates - troyerm@uwgb.edu |
| Doug Dvorak - Certified Sales Trainer,
Management Consultant and Corporate Humorist |
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| Tuesday,
May 15,
2007 | Lambeau Field |
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| The
Ultimate Wisconsin Experience |
| Steve
Tyink -
Founder of Attach, LLC - Aligning organizational design
elements to outcomes of the experience. |
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| Wednesday,
March 28, 2007 | Oak Creek |
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|
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| Servant
Leadership Workshop |
| Jim
'Gus' Gustafson, Ph.D. - Servant Leadership
Consultant - US Cellular, Greenleaf Center |
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| Wednesday,
December 6, 2006 | Madison |
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|
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| Celebrate
Your Victories... and Multiply Them! |
| Multiplying
Your Motivational Factor |
| Renee
Erregragui - Waukesha Contact Center Director
- US Cellular - renee.erregragui@uscellular.com |
| Carol
Mooney - President - Changing Hearts Giftware
- chgltd@yahoo.com |
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| Wednesday,
September 13, 2006 | Neenah |
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| Wednesday,
May 17, 2006 | Fond du Lac |
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|
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| How
to Click With Everyone Every Time! |
| David
Rich - Founder & President - Rich Ideas |
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| Thursday,
March 9, 2006 | Middleton |
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| Wednesday,
November 9, 2006 | Waukesha |
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|
| |
| US
Cellular's Blueprint of Excellence: Coaching & Calibration |
| George
Reitz - Call Center Manager - US Cellular |
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| Wednesday,
September 28, 2005 | Madison |
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Customer
Rage: A Fad or a Curse on the Conventional Wisdom of
Customer Care?
( National Conference Presentation )
|
| Sorry
Seems to be the Hardest Word: The Art & Science of
Delivering Apologies |
| Scott
Broetzmann - President - Customer Care Measurement & Consulting |
| Jo
DeMars - President - DeMars & Associates - jdemars@demarsassociates.com |
|
