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John
Cronce
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Manager,
Contact Center | Jockey International | 262-653-3743
| john.cronce@jockey.com
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10
Years in Consumer Affairs | 9 Years in SOCAP | 7 Years
on WI SOCAP's Leadership Team
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| In
addition to his role in the Wisconsin Chapter, John is
Chairman of the SOCAP Editorial Review Committee and
a member of SOCAP's national Board of Directors. |
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Sandra
Opdahl
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Director,
Contact Center | Midwest Airlines | 414-570-3693 | sandra.opdahl@midwestairlines.com
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22
Years in Consumer Affairs | 3 Years in SOCAP | 2 Years
on WI SOCAP's Leadership Team
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| Sandra
looks forward to encouraging others to utilize the great
information and resources SOCAP has to offer. From networking
with other contact centers to learning about current
trends in customer service, there are many opportunities
for new members to learn how they can further improve
or fine tune their customer service centers. According
to Sandra, "The willingness for others to brainstorm
and share ideas is priceless!" |
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Dave
Poeschl
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Business
Development | Alta Resources | 920-751-5805 | dpoeschl@altaresources.com
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3
Years in Consumer Affairs | 5 Years in SOCAP | 3 Years
on WI SOCAP's Leadership Team
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| I
became involved with SOCAP through the Consumer Science
Student Association at the University of Wisconsin-Madison.
Since attending the 2002 national conference in New York
City as an intern, I have continued my SOCAP involvement
through the Wisconsin Chapter. I believe in
utilizing the contact center to add value to the customer
experience. |
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Keeley
Goldthorpe
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Sr
Supervisor | Great Lakes Higher Education | 608-246-1523
| kgoldthorpe@glhec.org
|
5
Years in Consumer Affairs | 2 Years in SOCAP | 1 Year
on WI
SOCAP's Leadership Team
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| Keeley became involved with SOCAP for
the networking opportunities and the chance to learn best
practices from other world-class organizations. She shares,
"The experience has been phenomenal and I would recommend
SOCAP to anyone that is looking for another resource to
help them improve the customer experience." |
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Wendy
Kumm
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VP,
Customer Care Program & Operations Manager | Associated
Bank | 715-345-4584 | wendy.kumm@associatedbank.com
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21
Years in Consumer Affairs | 9 Years in SOCAP | 2 Years
on WI SOCAP's Leadership Team
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| Wendy
enjoys her role in the customer care field as a customer
advocate. Be ready to hear her talk about "no fault" service
delivery, zero complaint tolerance, and "making
the customer connection" whenever she gets a chance.
Wendy is very passionate about raising the bar in her
industry. She enjoys the great challenge of developing
and leading high functioning teams of customer care professionals,
and she is looking forward to a more active role in SOCAP
as a new board member. |
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| Membership
Committee Chair |
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Cheryl
Fanning
Membership
Committee:
Carol Mooney - Changing Hearts Giftware
|
Director
of Contact Center | UW Credit Union | 608-232-9000
x2176 | cfanning@uwcu.org
|
19
Years in Consumer Affairs | 4 Years in SOCAP | 2 Years
on WI SOCAP's Leadership Team
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| Cheryl
has been in the banking industry for 24 years, and with
UW Credit Union for 10 years. She currently manages a
35-employee contact center for UW Credit Union in Madison. |
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Program
Committee:
Pat Lombardo - Sargento Foods |
Program
Director | Alta Resources | 920-751-5800 x7300 | jherres@altaresources.com
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15
Years in Consumer Affairs | 8 Years in SOCAP | 8 Years
on WI SOCAP's Leadership Team
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| Jean
is passionate about excellent customer care. She writes, "It
is the defining value for any company and I am very committed
to ensuring this element is a primary component in any
business that I impact." Jean's involvement in both
SOCAP and the community is extensive. Within SOCAP, she
has served two years as a National SOCAP Editorial Committee
member and is currently the National SOCAP Chapter Relations
Committee Chair. In addition to her role with Alta Resources
and her SOCAP involvement, Jean is an Adjunct Instructor
at Fox Valley Technical College, and since 2002 has been
on FVTC's Marketing Advisory Committee. |
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Ann
Shah |
26
Years in Consumer Affairs | 12 Years in SOCAP | 8 Years
on WI SOCAP's Leadership Team |
| Ann
has served
as a Contact Center Manager at US Cellular, and as VP,
Operations for Network US, Inc. She has also held several
leadership positions
at
Affinity Corp, MCI, and Pacific Bell. |
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